Refund Policy

At Lexora Click (lexora.click), customer satisfaction is our top priority. We aim to provide high-quality products including electronics, household items, cosmetics, and mobile accessories. If you are not completely satisfied with your purchase, we’re here to help.

Returns & Refunds Eligibility

  • You can request a return or refund within 7 days of receiving your order.

  • The product must be unused, in original condition, and in original packaging.

  • Items that are damaged, used, or missing original packaging will not be eligible for a refund.

Non-Refundable Items

The following items are not eligible for return or refund:

  • Cosmetics & personal care products (for hygiene and safety reasons)

  • Items purchased on clearance or special discounts

  • Gift cards

  • Products damaged due to misuse or negligence

Damaged or Wrong Products

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:

  • Order number

  • Clear photos or video of the product

Once verified, we will offer a replacement or refund, depending on availability.

Refund Process

  • After your return request is approved, refunds will be processed within 5–7 business days.

  • Refunds will be made via the original payment method or store wallet, depending on the case.

  • Shipping charges (if any) are non-refundable.

Return Shipping

  • Customers are responsible for return shipping costs, unless the product is damaged or incorrect.

  • We recommend using a trackable courier service to avoid issues.

Order Cancellation

  • Orders can only be cancelled before dispatch.

  • Once the order is shipped, cancellation is not possible.

Contact Us

For any refund or return inquiries, feel free to contact us:

📧 Email: daninaami@gmail.com
🌐 Website: lexora.click

We appreciate your trust in Lexora Click and thank you for shopping with us.